The National Fraud Intelligence Bureau (NFIB) has identified ‘scam’ e-mails claiming to be from the Royal Mail which are trying to defraud people. One of two e-mail types have been received by the victims stating that Royal Mail are holding an item for them and requesting a response to the e-mail to arrange delivery/collection.

1) E-mail states they are holding a letter and there will be a £5 per day charge if the letter is not collected. It then instructs the recipient to click on a link to have the letter re-sent. Once clicked the computer is infected by something called ‘ransomware’.                                                                                                                                                     2) E-mail states that a parcel couldn’t be delivered and awaits collection. A link is provided for further information. The link takes the recipient to what appears to be Royal Mail website (but is fraudulent) where a code is requested. This code would probably have been included in the e-mail. Once the code is entered the recipient is instructed to download an application (which contains the virus ‘ransomware’).                                                                                           The ‘ransomware’ encrypts files on the recipient’s computer and a window appears requesting payment in Bitcoins to decrypt the files. There is further incentive for early payment as the ransom states that the cost of decryption will increase the longer the fine is outstanding. The victim is asked to pay around £300-£360 initially, rising to £600 and more if not paid within a set period of time.                                                                                                               NFIB advises the following –                                                                                                                                                           DO NOT OPEN ATTACHMENTS FROM UNSOLICITED E-MAILS REGARDLESS OF THE SENDER                         DO NOT CLICK ON THE LINK SUPPLIED. IF NECESSARY GO TO THE RELEVANT WEBSITE AND ENTER FROM THERE                                                                                                                                                                                 CHECK THE ADDRESS OF ANY E-MAIL RECEIVED TO SEE IF IT APPEARS LEGITIMATE                                     TO REPORT A FRAUD PLEASE CALL ACTION FRAUD ON 0300 123 2040